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Delivery information
When delivering our products to you, we work with freight forwarders and delivery services to ensure that the goods are always delivered safely, quickly, and affordably. Please note that, according to the Freight Forwarding Act, freight forwarders deliver the goods "free curbside" and are not obligated to bring the goods to your premises.

Delivery times
Unless otherwise stated, delivery times can be found in the respective product description. When ordering multiple items at once, the delivery time for the entire order is always based on the item with the longest delivery time. Please note that delivery times are always calculated from the date of receipt of payment.

Shipping costs
Shipping costs are included in the price.

Pickup
Picking up your device yourself is also possible. Please contact us beforehand so we can have your device ready for collection.

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Shipment

How long does it take until I receive the product?

We usually need about a week, but since we ship many products directly from the manufacturer, shipping times may occasionally be slightly longer. In this case, we will notify you in advance.

Can I return the item?

No problem! Simply return it to us within 14 days and we'll give you your full money back.

Which supplier do you use?

For smaller items, such as batteries or chargers, we commission the parcel service and if you order a larger product, such as a pallet truck or forklift, we commission a freight forwarder.

Do you also ship to Austria and Switzerland?

Yes.

product

What do I do if I ordered the wrong product or it doesn't fit?

No problem! Simply return it to us within 14 days and we'll give you your full money back.

What exactly is EP equipment?

EP-Equipment is a manufacturer of electric industrial trucks such as forklifts, pallet trucks and warehouse equipment – known for innovative, cost-effective solutions in intralogistics.

Do you know your products?

We know almost every single one. We only work with reputable manufacturers whose products we've thoroughly tested.

Can I buy a forklift in a different color?

Of course, just contact us and tell us your desired color. However, the delivery time will be extended to approximately 14 weeks because the products are repainted directly at the factory.

Miscellaneous

Who is behind Staplertechnik24.de?

The company behind the online shop is Staplertechnik-Nord from Kiel. We primarily deal with the sale and repair of forklifts, but because we know that other equipment is also needed to maintain a warehouse, we also offer these directly.

What do I do if it breaks down or the next maintenance/UVV inspection is due?

Our technicians are working throughout Germany. Just let us know, and we'll schedule an appointment for you at short notice.

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