Return policy
-
Deadline for returns:
Returns are accepted within 14 days of receipt of the goods.
-
Conditions for returns:
Items must be returned unused, in new condition and in their original packaging.
-
Return form:
Customers must complete the provided return form in full and include it in the return package.
-
Shipping costs:
Customers are responsible for return shipping costs unless the return is due to a faulty or defective item.
-
Verification before refund:
The refund will only be issued after the returned item and its condition have been inspected.
-
Return conditions for forklifts:
Returned forklifts are professionally inspected and tested by our qualified staff before a refund is processed.
-
Exclusion of certain articles:
Some items, such as custom-built or specially configured forklifts, may be non-returnable. Please check the product descriptions for specific details.
-
Refund to original payment method:
The refund will be made to the original payment method used.
-
Processing time:
Processing the refund may take up to 10 business days after the return is received.
-
Communication:
Customers will be notified of the status of their refund via email. If you have any questions, please contact info@staplertechniknord.de.
-
Guarantee and warranty:
Our products are subject to statutory warranty provisions. In the event of defects or faults, we offer repair or replacement.