Return policy

  1. Deadline for returns:

    Returns are accepted within 14 days of receipt of the goods.

  2. Conditions for returns:

    Items must be returned unused, in new condition and in their original packaging.

  3. Return form:

    Customers must complete the provided return form in full and include it in the return package.

  4. Shipping costs:

    Customers are responsible for return shipping costs unless the return is due to a faulty or defective item.

  5. Verification before refund:

    The refund will only be issued after the returned item and its condition have been inspected.

  6. Return conditions for forklifts:

    Returned forklifts are professionally inspected and tested by our qualified staff before a refund is processed.

  7. Exclusion of certain articles:

    Some items, such as custom-built or specially configured forklifts, may be non-returnable. Please check the product descriptions for specific details.

  8. Refund to original payment method:

    The refund will be made to the original payment method used.

  9. Processing time:

    Processing the refund may take up to 10 business days after the return is received.

  10. Communication:

    Customers will be notified of the status of their refund via email. If you have any questions, please contact info@staplertechniknord.de.

  11. Guarantee and warranty:

    Our products are subject to statutory warranty provisions. In the event of defects or faults, we offer repair or replacement.